FAQs
Check Our Answers to our Most Asked Questions!
Use this text to answer questions in as much detail as possible for your customers.
Shipping:
What are the shipping options available for Ecto Protein products?
How long does it take to process and deliver my order?
We strive to process and ship your order within 1-2 business days. After processing, the estimated delivery time for standard shipping is approximately 3-7 business days.
Returns & Refunds:
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the product within 30 days of receiving it for a full refund. The product must be unopened and in its original packaging to be eligible for a return.
How do I initiate a return?
To initiate a return, please contact our customer support team at sales@ectoprotein.com or call us at 517-488-9234. Our team will guide you through the return process and provide you with a return shipping label.
What happens if my order arrives damaged or incorrect?
n the rare event that your order arrives damaged or incorrect, please contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping charges.
About Our Protein:
What sets Ecto Protein apart from other protein drinks?
Ecto Protein is committed to providing ready-to-go Protein and Infused drinks that prioritize convenience and premium quality. Our Performance Whey Protein is meticulously crafted with a focus on high-quality protein, low calories, and delicious taste, offering 30 grams of protein at only 180 calories and no sugar!
What sources of protein do you use in your drinks?
Our Protein drinks feature a variety of protein sources, including whey, plant-based, and collagen options. We understand that different individuals have diverse dietary preferences, and we strive to cater to all.
Subscriptions:
Do you offer subscription options for your products?
Yes, we do! Ecto Protein offers subscription plans for your convenience. You can subscribe to have your favorite Protein and Infused drinks delivered to your doorstep regularly, ensuring you never run out of fuel for your active lifestyle.
Can I modify or cancel my subscription?
Absolutely! You have the flexibility to modify or cancel your subscription at any time. Simply log in to your account or reach out to our customer support team to make the necessary changes.
General:
Are your products safe and FDA approved?
Yes, our products are manufactured following strict quality standards and are considered safe for consumption. While not specifically FDA-approved, our ingredients meet rigorous quality criteria to ensure your well-being.
Can I contact you for additional support or questions?
Of course! Our customer support team is here to assist you. You can contact us through our contact form on the website, email us at sales@ectoprotein.com, or call us at 517-488-9234 during our business hours.
Still Have Questions
If you have any other questions or concerns, please don't hesitate to reach out. We are here to provide you with an exceptional experience with Ecto Protein – your source for convenient and top-quality Protein and Nutrition drinks.